At Jonathan K. & Co., we want you to feel confident in your purchase. Because every piece of fine jewelry is unique, return and exchange eligibility may vary depending on the item and the circumstances of the sale.
Before You Purchase
We encourage you to contact us with any questions before making your purchase. We’re happy to discuss:
- Product details and specifications
- Ring sizing
- Customizations or special orders
- Availability
- Care and maintenance
- Any questions about returns or exchanges
Our goal is to make sure you have all the information you need before selecting your jewelry.
Returns & Exchanges
Return and exchange eligibility is determined on a case-by-case basis and may vary depending on the item purchased.
Certain items may not be eligible for return or exchange, including, but not limited to:
- Custom-designed jewelry
- Personalized or engraved items
- Special orders
- Items that have been resized or otherwise altered after purchase
If you have questions about whether a particular item is eligible for return or exchange, please contact us before completing your purchase.
Damaged or Incorrect Items
If you believe you received an incorrect item or discover an issue with your purchase, please contact us as soon as possible so we can review the situation and determine the appropriate resolution.
Questions?
If you have any questions regarding our return or exchange policy, please contact us before making your purchase. We’re always happy to answer your questions and help you make an informed decision.